LISTSERV is not going to add headers to the email to support a certain character set just so it can add a bottom banner, because doing so may mess up the message, which may have been sent using a different encoding scheme. So you can make the bottom banner such that it will match the encoding scheme of most messages that pass through, but any message using a different encoding scheme may garble the bottom banner. > Not if properly labeled, and properly interpreted at the client side. That's a problem too, because not all clients interpret it correctly even if properly labeled. Some clients simply don't support certain encoding schemes, and some mail transfer agents chop off the 8th bit on 8-bit characters. There's nothing that the sender or LISTSERV can do about that -- those are just the facts of life on the Internet. More and more clients DO support most encoding schemes and fewer and fewer MTA's mutilate 8-bit characters, but there is no way to guarantee either. Francoise