> My first action after taking over an up-and-running LISTSERV, was to try to
> create a new list.  LISTSERV replied
>
> "You are not allowed to create new lists.
> (note - the request originated from [log in to unmask])"

You need to use the list creation password.   This and many other things
are documented in the L-Soft LISTSERV Site Manager's Operations Manual.
it's available from http://www.lsoft.com.