Most of our lists are created by one of our Support Group (Help Desk) staff using the web interface. He typically clones an existing list, but sometimes uses a template (we have altered the templates more towards our liking). We don't create many lists, so creation time of a couple of minutes is not a problem. Figuring out what the list-owner really wants, and getting newbies started, takes a significant amount of time. Wayne T. Smith mailto:[log in to unmask] Systems Group - UNET University of Maine System LISTSERV maintainer for http://lists.Maine.edu/