I found an AOL help phone number, (703) 265-4670, that system administrators can use to report problems they are having sending email to AOL subscribers. You leave a message and a technician will call you back. The AOL tech told me that the connection process with AOL includes a reverse DNS lookup. If you do not have a "PTR" record for your server's IP address to domain name, AOL will not allow the connection. This seems to be a very common problem. You can check your PTR record from a Win/NT (Not 95/98) system. From the NT command prompt, enter the NSLOOKUP command and the IP address of your LISTSERV server: NSLOOKUP xxx.xxx.xxx.xxx The command should display the domain name and address of your LISTSERV server. If it does not, then you need a PTR record. I called our ISP and they created one for us. The AOL tech was very polite and willing to help. You should call them if you have a problem or questions. Jim Walker -----Original Message----- From: LISTSERV list owners' forum [mailto:[log in to unmask]]On Behalf Of Adam Bailey Sent: Thursday, March 22, 2001 5:26 PM To: [log in to unmask] Subject: Re: AOL not getting my emails On 3/22/01 11:24 AM, Lenny Huntley <[log in to unmask]> wrote... >I am receiving an increasing number of complaints from our AOL customers >that they are not receiving the emails that we send out. We use ListServ >with the mail-merge feature to generate daily update emails to our >customers. I have checked the SQL statement and verified that they are >included and have checked the bounce log file and verified that they were >not bounced. I am not really sure what to do. Is anyone else experiencing >this same problem? Does anyone have any suggestions? http://members.aol.com/adamkb/aol/mailfaq/dropped-mail.html#lists -- Adam Bailey | Chicago, Illinois [log in to unmask] | Finger/Web for PGP [log in to unmask] | http://www.lull.org/adam/