Thanks all, for the answers. But it appears my worst fears have been confirmed: I am not missing something - there is no manual index. It almost seems that LSoft is going out of their way to make the program a little tough to use by providing substandard documentation. Curious marketing strategy. I don't remember the FAQ being indexed either, which leads back to the same problem. (I wonder if "where's the index?" is one of their FAQ's?) Another matter: I have an announce list of about 10,000. The system dumps about 1% of my list per month as bad or non-responding email addresses. How does that match with others? -Ham