Tracey, Hotmail uses a "junk mail" folder to pre-screen all mail messages. I'd bet his emails are in that folder. All he has to do is ok it as email from a list he's on and it'll come through fine. Noel Siksai Avaya Corporate Email and Directory Email backbone, Mass mail, Mailing lists, POST Tier 2 Admin. [log in to unmask] 248-746-5210 (v) 248-362-1618 (f) 248-321-5684 (cell) [log in to unmask] (email to cell) "Every society honors its live conformists and its dead troublemakers."-Anonymous -----Original Message----- From: Tracey McCartney [mailto:[log in to unmask]] Sent: Tuesday, October 08, 2002 11:27 AM To: [log in to unmask] Subject: Weird problem I have a longtime user who asked me to switch him from a hotmail address to a new address he'd gotten with his own domain name. Instantly he stopped getting mail from the list. I've seen no bounces from his ISP - I was pretty sure we were being filtered or something. Any suggestions about other scenarios I should look at? Thanks, Tracey