On: Mon, Apr 28, 2003 at 07:57:59AM -0400,Pete Weiss Wrote: } It almost always "helps" to have the subscribe forward to you a set of } duplicates with *all* RECEIVED line headers. } } Also ask your subscriber if they have been subscribed under any other } surname or from another instituition/ISP. } } Looks for any "group" subscribers. We've had folks individually and } group-subscribed. We highly discourage group-subscribes for that very } reason. Besides this, set the subscriber to NOMAIL on the address you know about, then see if they get one less or none. As Pete suggests, a FULL set of headers can be very useful. If one mail went from Listserv to B to C to subscriber, and another went from Listserv to X to Y to subscriber, check for subs from X, Y, A & B. -- Rich Greenberg Work: Rich.Greenberg atsign worldspan.com + 1 770 563 6656 N6LRT Marietta, GA, USA Play: richgr atsign panix.com + 1 770 321 6507 Eastern time zone. I speak for myself & my dogs only. VM'er since CP-67 Canines:Val(Chinook,CGC,TT), Red & Shasta(Husky,(RIP)) Owner:Chinook-L Atlanta Siberian Husky Rescue. www.panix.com/~richgr/ Asst Owner:Sibernet-L