Thanks all for your response. -----Original Message----- From: [log in to unmask] [mailto:[log in to unmask]] Sent: Tuesday, May 11, 2004 8:22 AM To: [log in to unmask] Subject: Re: lost messages "LISTSERV site administrators' forum" <[log in to unmask]> wrote on 05/10/2004 02:08:39 PM: > Step 1: Check the logs for the MTA that Listserv is using (Sendmail,LMail, or > whatever), and see if those three messages ever even arrived at your Listserv > machine. I've seen more than once where the user never actually hit "send" > when composing the message... > > Step 2: If they never arrived, have the sender get somebody to check the logs > at their end. Changing MLM tools won't do much good if the problem is > elsewhere. > > Step 3: If they did arrive, see if your MTA handed it off to Listserv. > > Step 4: Check the Listserv logs, see if they were processed. It's not unusual > for people to misconfigure their MUA (especially if they use multiple "role" > templates, and Listserv bounces the mail because it showed up with an address > that isn't a subscriber, or a editor/moderator, etc... > > Step 5: If in fact the message *was* sent, check the outbound MTA logs > to see if it was handed off to the recipient's site. If so, it's > their problem, > not yours... Excellent troubleshooting steps. Most of them apply to tracking any email problem. My one other suggestion is to see if there is a delivery failure involved. If so, try to get a copy of it. Look at who returned it and exactly what the error is.