I read that bit about BAD_CONTENT in Section 9.4.2 of the List Owner's Manual (http://www.lsoft.com/manuals/1.8e/owner/owner.html). It says it's for LISTSERV Version 14.4. I don't know how to use or "go to the Wizard." << In general, templates can be created by going to the Template Management page and using the "Create a new template" section. >> There is no "Create a new template" section on my Template Management page. Just a heading that says "Select a form to view or edit," a drop down menu of forms, and two buttons, one that says "Edit form" and another that says "Switch to WWW templates." Christine