> I'm looking for an Lsoft Report which would tell me if/when a recipient > actually opened/read the email I sent through my List? As Pete says, if it's an L-Soft generated report that you want, you'll want to look at LISTSERV Maestro, which acts as an add-on to LISTSERV and does just this type of reporting: http://www.lsoft.com/products/maestro_features.asp However, I'll offer the standard caveat that applies to open-up tracking with LISTSERV Maestro or any other package that does open-up tracking based on images loaded in HTML messages -- you're not ever going to get 100% accuracy, and shouldn't treat open-up tracking numbers as absolutes. Some recipients have mail clients or firewalls that block remotely-loaded images in HTML e-mail; other recipients (like me) use text-only mail clients that don't display images at all. For those reasons, your open-up rate is always going to be under-reported, and is mostly good for general trend-tracking and comparison -- not so good for finding out if user X opened your message or not. For that, some form of click tracking works better. You *can* be (reasonably) sure whether user X clicked a particular link in the message, at which point you can also infer that they've opened/read the message. For that sort of thing, LISTSERV Maestro is an excellent tool. As for "read receipts" and similar things offered by some mail clients, I wouldn't even bother. I've never acknowledged a request for a read receipt in my life, even when I did use a mail client capable of doing so. Unless you're in a very controlled environment in which you know exactly what mail client your recipients have, and they know that they're expected to respond to read receipts from the list, you're not going to have much luck going that route. -- Liam Kelly Senior Consulting Analyst L-Soft international [log in to unmask] ------------------------------------- There is only one LISTSERV(R) -- the product that launched the email list communication industry in 1986. To discover the story behind LISTSERV, visit: http://www.lsoft.com/corporate/20anniversary.asp