Thanks, guys, for the helpful suggestions for WebTV. I've already implemented some of these ideas (and will probably end up trying all of them). Incidentally, I e-mailed the other two WebTV people on my list and asked if they had been having any problems. One of them responded that he had received a probe last week, and then ... silence (the same pattern that the first subscriber had complained about). Very strange. H. Stephen Wright Associate Dean for Public Services Northern Illinois University Libraries [log in to unmask]