There is a tiny bit of confusion in the context of typical usage, with your choice of terminology. The word "maintainer" generally is used only for reference to the site administrator, not in reference to a list owner. When you write 'list maintainer' we can't always determine which role you mean - sites are maintained, lists are owned. When the user is dealing with password issues on their own, the DEL function rarely comes into play. If one cannot remember the password, an ADD command is issued - which ignores any existing password and, upon confirmation, implements the new one. I can't say for sure, but you might be able to omit DEL from your form. >>> [log in to unmask] 1/29/2007 7:34:58 AM >>> Yes, this is for the list maintainer role. Just what I needed -- thanks Nathan. I see that if I want to change a user's password, assuming one already exists, by simply sending a DEL command and an ADD command in the same email command message, like this: PWC DEL userid@host pw=XXXXXX PWC ADD userid@host newpassword pw=XXXXXX Since I'm going to build this into a form, I also see that I can use the same two commands in the email for the case where the user has no prior password. It appears that LISTSERV gracefully parses the commands in order. On DEL, it simply reports back that there is no password. On ADD, it adds the password. This is convenient in creating the form, since I merely hard-code in the two commands, and drop in the password via a variable. Steve