On 3/4/2010 13:30, Helmke,Richard A wrote: > Interesting. Our 'life preserver' by default sets up a trouble ticket to > [log in to unmask] There is a write-up on > http://www.lsoft.com/manuals/16.0/htmlhelp/list%20owners/Preface.html -- > look for the section on "Contacting L-Soft". Now that you mention it, I seem to recall that was the 'brokenness' that I observed, and I did not want all our list owners' questions and problem reports going to L-Soft technical support. On 3/4/2010 14:29, Andy Smith-Petersen wrote: > If memory serves, I modified our point-of-contact in the SITE template called > OBJECT-DASHBOARD-OWNER-CONTACT. This is on 15.0. That is one of the modified templates on both of our LISTSERV servers. On 3/4/2010 13:19, Eckard, Steven wrote: > Paul, thanks. That makes sense. I think we are going to just disable it and > have the questions go into a form that forwards to the helpdesk and ultimately > to Systems and probably me. If you simply change the point-of-contact in the in the SITE template called OBJECT-DASHBOARD-OWNER-CONTACT to a local listname, then subscribe your support staff to that list, you will not need to create and maintain a seperate form. -- Paul Russell, Senior Systems Administrator OIT Messaging Services Team University of Notre Dame