Thanks, that did it. The users was soft served out. I suspected that someone may have accidentally selected the wrong drop-down option from the moderator web interface (drop and serve off).

matthew black

california state university, long beach

From: LISTSERV List Owners' Forum [mailto:[log in to unmask]] On Behalf Of Eckard, Steve - eckardsl
Sent: Thursday, June 25, 2015 8:21 AM
To: [log in to unmask]
Subject: Re: How to restore user that has been "served out"?

Since this person was not manually served off could you not just issue the serve command for the user?

From: LISTSERV List Owners' Forum [mailto:[log in to unmask]] On Behalf Of Matthew Black
Sent: Thursday, June 25, 2015 11:18 AM
To: [log in to unmask]
Subject: How to restore user that has been "served out"?

I am the site administrator. User received the error ”An error occurred while processing file 515612 from [log in to unmask]:

"Mail has been received for delivery to the XXXXXX list from a user that had been served out".

The FAQ mentions the problem but offers no solution:

http://www.lsoft.com/manuals/owner-faq.stm#_Toc81722877 (FAQ #4)

Note that the SERVE command will not restore service to users who have been manually served off by the LISTSERV maintainer. Restoration of service in this case requires that a LISTSERV maintainer intervene.

And just what is a maintainer supposed to do?

http://peach.ease.lsoft.com/scripts/wa-PEACH.exe?A2=lstown-l;575ea479.9807

How to resolve this problem?

matthew black

california state university, long beach

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