You need to read the LISTSERV(tm) log file, starting just after the last
time everything worked correctly. Or maybe just the most recent portion,
including the time period when you conducted your testing. First you
have to find the error message, then you figure out how to correct the
problem.


On 11/27/2017 7:43 PM, Ron Beatteay wrote:
> Greetings,
>
> I run a listserv using LSoft software for my church, I have a 5
> point license.  I've had it for years.  It's not *official*, it's just
> something I've been doing on the side to create an online
> community to share with as we have members all over the
> world.
>
> We upgraded to Listserv 16.0 a couple years ago, but recently,
> as of May, it just stopped distributing emails.  I can still log into
> the interface, post an email and it will say that it's was success-
> fully sent, but then nothing will appear in the archives, and
> nothing appears in my inbox.
>
>   I'd like to get the problem resolved,, my question is:  Is there
> a checklist of things I can check here on my end first before
> getting tech support from LSoft involved?  It just might be some-
> thing simple.  Money is tight so I'd like to check it out myself first,
> if possible.  I have ftp access to the server and all the files and
> folders.  I don't want to play with anything there yet without some
> good advice.
>
>   I get error reports sent to me from the listserv saying that
> subscribers with Yahoo addresses failed to get delivered.
> Also, no test messages are appearing in the archives either.
> Also I tried using my gmail address to send tests to the list,
> and nothing shows up.
>
>   Again, if there's a checklist of things I can review first that may
> help I'd like to try that.
>
> Thanks,
> Ron Beatteay


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