Given all the talking IBM's doing these days at places like SHARE about things like "Six Sigma" and reducing error rates, I have a little more hope that such gaffes on IBM's part (both bad handling of bad input and their refusal to fix it) are now reversible if they happen again. Then again, I've always had more faith in IBM than many people. Was the problem that they couldn't reproduce the problem or that they didn't seem to care even if they after they reproduced it? Nick * [log in to unmask] * [log in to unmask]