I believe the note says something like: > get blah blah File BLAH BLAH has been sent to you in Mail format. While this may be confusing to a novice user, I don't see it as a wording problem. The message is designed for BITNET users, who expect to get the thing they requested as a file and know it will not arrive instantly; the note is just to confirm that the request was accepted and successfully processed, and that the file is on its way. The users just have to be educated and told that the short confirmation note is just an acknowledgement and is not supposed to include the requested file itself. Eric