Well, I hate to bother you folks with this, but honestly, I tried to solve the problem myself to no avail (I did the LISTFAQ MEMO thing and the LDBASE thing to LSTSRV-L at UGA on "upper-case" with only 3 hits that didn't solve it)... Anyway, here's the problem. A subscriber (AIGEL@UNO) writes to say that she hasn't been getting her List mail. Besides, she writes, she's now known as [log in to unmask] So I go and look her up on the list and find her as AIGEL@UNO ALISON GIFF So I delete her and add her as [log in to unmask] ALISON GIFF and LISTSERV beeps back at me something about how I may not really want to add someone with a name in upper-case. So I decide to DELETE the entry and add her with her name in mixed upper and lower-case. When I TELL LISTSERV DELETE [log in to unmask], LISTSERV tells me that no such entry appears on the List. But when I REV the List, it is there as plain as day with her name in all caps. To make matters worse, I never should have believed her when she told me her address because she mixed up the order of the elements: she's really [log in to unmask] I'm perplexed. Can someone please help? How do I get this false all caps subscriber off of my list? Thanks. -------**********======================================**********------- GENE V GLASS ATGVG at ASUACAD.BITNET College of Education Arizona State University Internet Address:[log in to unmask] Tempe, AZ 85287-2411 [log in to unmask] 602-965-2692