Good God, people, what are you saying?! Eric has *said* that L-Soft is putting together a list owner's manual (that is, something COMPLETE and better than the reference cards we have now), and he has *said* it will be available for free. What could possibly make you want to pay for something that (a) you should get anyway, and (b) he has ALREADY SAID WILL BE FREE? Are you desperate to give your money away? Maybe you are all just saying, "We love LISTSERV, and we'd love to have a good manual" -- also, as list owners and not usually postmasters, you may not have as direct a feeling as I do that "we've paid for this software, and we *should* get good documentation." Granted, LISTSERV and its support are great -- everyone wants to support Eric and L-Soft, and probably to give them a retrospective thank you for support in the past. Do that personally, by sending thank you notes to Eric, your postmaster, and others who have helped you. But in terms of money, your institution and mine are already supporting L-Soft by paying license fees -- a new thing, and something that raises the ante from when Eric gave licenses away and one could say "sure, the docs could be improved but hey, it's free." Decent documentation is something to EXPECT in a commercial product, and I for one would be very angry if I had to pay for it (not that I expect that to happen). Find some other way to express your appreciation! Norm