Having not seen a copy of InfoMagnet personally, I may not be truly qualified to offer an opinion, but I fail to understand why you would need to "take over" a user's ID to do these things. I really like your windowing idea which would allow a manager to act on several accounts simultaneously. I know, as a manager of HOMEFIX and SAVEIT-L, that much of my time goes to correcting simple, routine problems like the ones you describe. Jim Pool The University of Tulsa [log in to unmask] HOMEFIX, SAVEIT-L