I recently became an assistant to the listowner of [log in to unmask] and am trying to learn about listserv from scratch. I've ordered the memo files from listserv, and one memo file (LISTFOWN MEMO) came back with instructions to get fsv guide from [log in to unmask] I tried to order it by emailing listserv@albnyvm1 and as a message using 'get fsv guide' This won't even get out of my system, it bounces saying unknown address. Can someone tell me what I'm doing wrong here? (I have no problem reaching [log in to unmask]) Second question - is there a moron's guide to listserv? ;-) I don't want to post my stupid beginners questions in a forum like this and confess that the memo files I've received so far just have added to my confusion. Thanks, Terry Owen [log in to unmask]