The related issue that correcting this problem is non-trivial for a novice probably needs to be mentioned to LSoft. -Kary (Background: The user changed ISP's and the cookie for the old ID won't let the user into the WWW interface). On 25 Mar 99, at 8:03, Stephen Sprigle wrote: >>Subject: Re: archive access > >>He needs to get a new password. They are assigned to email >addresses, so his old one will not work.< > >after the subscriber wrote me, i fuddled around on the wedsite >and could not find a way to alter a password or even get >back to the prompt to enter one's address and password once >a cookie has been set up. > >i think he needs to delete the cookie- does anyone know it's name? > >stephen sprigle >resna list