> We are receiving error messages for a subscriber who does not appear on >either the concealed or non-concealed subscriber list. When I try to delete >the address I get the message he is not subscribed to our list, yet the error >messages keep coming. How do I delete him? Thanks. Chances are that he's either signed up using a variant of the address that's bouncing (e.g. he might be signed up as [log in to unmask] instead of [log in to unmask] or vice-versa) or he might be signed up under an address which is forwarding email to the current address (he might be signed up from a bigfoot account, to choose just one service that will forward email). The basic way to figure out what address he's signed up using involves using the scan command. Scan looks for a given substring in your subscribers' email addresses and names. If you know his name is 'Jacob Haller', for instance, you could issue a scan listname haller command and see which subscriptions have haller as a substring either in the name field or the email address. If the bounces are coming from [log in to unmask], you could try issuing: scan listname userid scan listname some.domain though you want to be cautious about this; scan listname aol.com is unlikely to return any useful information since you probably have many, many subscribers from that domain. Also, note that it's looking for substrings, so 'scan listname userid' would match not just [log in to unmask] but also [log in to unmask] or [log in to unmask] Scan also accepts wildcards, e.g. scan listname j*@*lsoft would match [log in to unmask], [log in to unmask], [log in to unmask], etc. -- Jacob Haller, Technical Support L-Soft international, Inc http://www.lsoft.com/