At 15:23 6/9/2005 Thursday, Muth, Jane wrote: >I am creating a tool to be used by our staff and was wondering if anyone >has any suggestions or best practices you use that would help me improve >on the information that is listed below. Any help would be greatly >appreciated. Besure to distinguish between the company that licenses, the products, and the lists themselves. Checking some of my bookmarks: http://www.our-kids.org/Archives/email_netiquette.html http://www.citizen.org/pressroom/release.cfm?ID=1114 http://www.campus-technology.com/print.asp?ID=6988 http://listserv.nd.edu/policies.html http://www.onenw.org/bin/page.cfm?pageid=42 http://www.edu-cyberpg.com/community/glmailinglistbasics.html http://www.emoderators.com/moderators/how2list.html (I co-authored the last one / pmw1] /Pete