On Wed, 12 Apr 2000, Joseph Spohn wrote:
> I am a list administrator, albeit a very very new one. I was wondering I
> someone would be able to explain a few problems my company is having with
> its newsletter mailings.
>   a..     Mac users are getting chopped up mailings. It doesn't look right,
> and links don't work. Can we fix this? Any historical precedents?

I am a Listserv administrator who is a long time Mac user and I have
not had any problems in using my Mac to interface with any Listserv list.

>   b..     Many people subscribed to the text based newsletters are not able
> to unsubscribe successfully, nor am I able to find them in the list. They
> continue to recieve mailings. Am I not looking in the right place?

Are you looking in the right place? Since you didn't say where you've
looked, I can only say that you should check the list either via the
list's Web site administration tools or issue the command:

   get listname (nolock pw=xxxx

>   c.. there are some poeple who complain that they are getting flooded with
> the same emails everyday? What is happening here? Is it our fault?

In most cases, problems with being flooded with the same message
repeatedly is not the result of any flaw with Listserv. Usually,
such problems are the result of the user being on a network that
is served by an errant mailer.

In your last two questions, tracking down such problems requires that you
inspect the header of at least one of the errant messages to see how it is
being routed to the subscriber.