>Date:          Wed, 10 Feb 1993 15:36:33 -0700
>From:          Gene V Glass <[log in to unmask]>
>Subject:       It's rainng ERRORS
 
(. . .)
>       In short, what do you people do? Do you religiously sit there
> and do everybody's  UNSUBBing for them? And let me tell you about the
> concealed users. There are some errors messages that must be coming from
> old concealed users who I can't discover at all. So am I fated to spend
> eternity deleting error messages from these ghosts? I seem to recall that
> my support people said that finding these concealed people and deleting
> them was a little tough.
 
Find a highly qualified Co-Owner!  Pete Weiss, a frequent poster to
this list, joined me as Co-Owner of my 3 lists with the provision
that he be a QUIET owner.  I take the initial "burst" of bounces and
look for USER UNKNOWN or HOST UNKNOWN errors and I forward ONE
BOUNCE to Pete for his analysis and action.  The CAN'T CONNECT FOR 3
DAYS type usually  correct themselves and I just keep deleting them
until they stop.  Using this two step procedure seems to be working
quite well-- I handle 400 bounces which result in 5 or 6 "action"
messages to Pete.  He does the port 25 checks, setting of NOMAIL, or
deleting the subscriber, notes to postmasters and/or node reps, and
any other technical coordination regarding a "problem" address.
Without Pete, I would shut the lists down as a waste of scarce
computing resources because I just wouldn't have the time/expertise
to adequately deal with these problems.     . . . Phil---
--
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