On Wed, 9 Sep 1998 21:37:56 -0700, Clark Pickett <[log in to unmask]>
wrote:

>We have a subscriber to A-PARENT-RUSS with an AOL address who wants to
>remain anonymous on the list.  We require that all subscribers provide at
>least a real first and last name when they subscribe.  We have
>Confidential= Yes and Default-Options=CONCEAL, so there is no way that
>anyone other than the owners should have access to the subscriber's name.
>
>When this particular subscriber posted a message to the list last week,
>the From: line of her message showed "Firstname Lastname
><[log in to unmask]>".  She claims that she does not have her real name
>entered in her AOL e-mail setup, and that LISTSERV must be picking this up
>from the subscriber information.  I suggested that she contact AOL's tech
>support, which she did.  They claimed that, when she is using AOL's
>software to send the message, "This Information is *never* sent out by the
>AOL e-mail program.

This is true.  AOL made this change approx 6 months ago.  No names are sent
regardless of how the user configures their mail.  Only the address is sent.

>OK, so where is her real name coming from in the From: line?  Is it
>possible that LISTSERV somehow IS picking it up from the subscriber
>information?

Yes.  When the incoming mail is address-only and has the descriptive name
field blank (always true for AOL mail now) AND you have a full name, with that
address, in the LISTSERV subscription info for the list, then LISTSERV will
take the name from the Sub info and add it to the blank name field on the
From: line when it processes the mail for distribution.

>It was my understanding that this was impossible.  Can
>anyone offer an explanation and/or any advice?

Delete the user from your list.  Send the command  REGISTER OFF FOR
[log in to unmask]  Then add them to the list with slightly different
capitalization for their userID address.  If it was  [log in to unmask], then add
them as [log in to unmask]  (small f)  LISTSERV will see such an address as
slightly different and will not attempt to assign the old name to that
address.  This will not affect the user receiving mail nor them from posting
to the list.