On Sun, 29 May 1994 00:26:00 EDT Russell Nelson <[log in to unmask]> said:
 
>And, for the right  to complain. NO ONE has that  right over you (except
>perhaps for local users who help pay your salary).
 
In my  8 years of  experience with LISTSERV,  I haven't come  across many
users who realized this, or gave a clout if I pointed it out to them. The
hard truth is that people complain anyway, because they think it is their
first amendment right, so good luck finding people willing to pay for the
"privilege" of complaining. If your service succeeds, it won't be because
of that.
 
  Eric