The password is for her account for the LISTSERV and not the list itself (probably).  Therefore it is
possible that her web usage is from an account different from her list subscribed account.

Can she view the archives via email?  Can she do an

INDEX listname

On 8/31/2015 17:02, Martin, Will wrote:
> Hi!  I have a list member who reports that she can't view the online archive of the list.  She has created an account password and can log in normally, but receives an error message stating that the archives don't exist or she doesn't have permission to view them.  The archives definitely exist; I'm the list admin and I can see them fine.

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