As you know a number of the anniversary shirts got lost in the mail and
had to be resent. Some people got it the second time, others have yet to
receive theirs. Judging from the inquiries *I* got, part of the problem
is that some people would just drop me a note and say "Hey, I haven't
received my shirt!", and it would be up to me to figure out what needs to
be mailed where (and before you yell at me, I'm not even in the same
country as the shirts and I've just been passing the notes around to
people who are and can actually mail you one :-) ). But then some people
sent all the necessary info and still didn't get their shirt. There seems
to be a pattern where people who complained to SALES (or SUPPORT) mostly
did not get their shirt, and I can see how this could have happened. The
people who mail the shirts aren't in the sales department, and the first
time someone complained they probably got half a dozen forwarded copies
of the message. I don't think it would have taken me long to ask people
to please forward only ONE copy of the shirt messages, at which point
there is a risk that everyone assumes someone else will have forwarded
it.
At any rate, to clear up this mess once and for all, I have created a
dedicated mailbox for reporting lost shirts: [log in to unmask] You
should write to [log in to unmask] if:
1. You haven't received your shirt yet. Do NOT write to say that your
shirt has arrived and you don't understand why everyone else is
complaining :-) DO write to report a missing shirt you had already
reported through other channels (unless it has arrived). DO NOT REPORT
LOST SHIRTS ON LSTOWN-L!
2. You ordered your shirt before NOVEMBER 28, 1996. We process orders
from the web page every 2 weeks, and have processed all orders up to
that date. We decided not to make a delivery on December 15 because we
figured that the shirt loss rate was already bad enough when the USPS
wasn't busy delivering Christmas cards that are so personal that they
aren't even SIGNED (sorry if this offends anyone, but these unsigned,
fully reusable cards are something I'll just never understand about
the US). Anyway, the shirts that should have shipped by December 15
will be shipped this week or next week, as time permits.
3. If you live in Stockholm and wanted a 10th anniversary shirt, please
drop me a note instead as I have 18kg of these that, with long-term
thinking and everything, nobody wants to take now, and in 4 months
when it's hot again and all the shirts are gone they will all want one
:-) Note that I only have anniversary shirts, it was for the party. I
also had sweat shirts, but these lasted about 10ms.
All reports should have a clear indication of the kind of shirt you want
(size, colour, design) and where it should be mailed to. A copy of the
original order form is preferred. We will then mail you a new shirt
together with the next regular batch (once every 2 weeks), and it will
take however long these things take via USPS. If you keep not getting the
shirt, we'll have to assume that your mailman is stealing it or
something. A few months ago we sent a big PC server via a major private
carrier, and they lost it. They refunded us, we bought a new one, same
model and everything, sent it again, and they lost it AGAIN. At which
point they added 2+2 and got their security department involved, because
it's not like the place was hard to find on the map or the box was so
small that it fell through a crack in the truck.
Eric
|
