I can't tell if this is an ad or something else (I'm pretty sure that it is
an ad). Has any other list been hit by it?
 
Anita Cohen-Williams; Reference Services; Hayden Library
Arizona State University, Tempe, AZ  85287-1006
PHONE: (602) 965-4579              FAX: (602) 965-9169
INTERNET: [log in to unmask]  Owner: HISTARCH, SPANBORD
*** Forwarding note from MUSEUM-L--UNMVMA   04/19/95 19:11 ***
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Date:         Wed, 19 Apr 1995 20:06:52 GMT
Reply-To:     Museum discussion list <[log in to unmask]>
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From:         "Open Age Mailback (C) Administration Account"
              <[log in to unmask]>
Subject:      Open Age Mailback (c) Reply: support
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To:           Multiple recipients of list MUSEUM-L <[log in to unmask]>
 
****************************************************************
*                         Mailback (c)                         *
*        The Internet Mail Document Distribution System        *
*                             from                             *
*                        Open Age, Inc.                        *
****************************************************************
 
                         OPEN AGE, INC.
                    18570 Office Park Drive
                  Gaithersburg, Maryland 20879
 
                       Main: 301/948-6422
                       Natl: 800/220-OPEN
                       Facs: 301/948-9644
 
                   Mailback: [log in to unmask]
               Gopher Service: gopher.openage.com
                World-Wide Web: www.openage.com
 
DATE: 04/19/95
 
TIME: Replied at 20:06
 
SENDER: [log in to unmask]
 
RECIPIENT: [log in to unmask]
 
DESCRIPTION: Support Call Alias for Contract Customers
 
*** SUPPORT REQUEST DELIVERED ***
 
Your support request has been delivered by the Open Age
Mailback (c) system to the Technical Manager on duty.  The
date and time of receipt has been recorded and your return
e-mail address has logged.  The order of support precedence
is described below.
 
SEVERITY ONE PROBLEMS
 
Severity One calls are generally defined as those problems
that cause a system or business to become non-operational.
All OPENtech customers who feel they have a request that
warrants Severity One handling are advised to contact
Open Age directly at 301-948-6422 or 1-800-220-OPEN (6736).
Calling the support center directly will allow the Open Age
Technical Manager to coordinate immediate assistance.
Open Age reserves right to designate calls as Severity One.
 
OPENTECH CONTRACT CUSTOMERS
 
OPENtech help-desk contract customers can anticipate a
callback by a system engineer within two hours on requests
submitted before 3:00 pm on normal business days.  Business-
critical Severity One situations are addressed above.
Please be aware that Open Age will always call an authorized
support contact at your organization regardless of who
originated the support request.
 
BLOCKTIME ON-SITE CUSTOMERS
 
BLOCKtime On-Site contracts provide quality service at volume
rates.  Help-Desk support, such as that provided by OPENtech,
is not included with BLOCKtime service.  All BLOCKtime customers
submitting e-mail or telephone requests will receive a courtesy
callback from an Open Age representative to discuss contract
possibilities.  Severity One problem handling is available for
a fee of $300 in addition to applicable on-site account debiting
and travel fees.  All problems, whether handled on-site or
remote are subject to a standard two-hour minimum account debit.
 
NON-CONTRACT CUSTOMERS
 
Please note that customers who do not have OPENtech Help-Desk
contracts will receive a courtesy callback from an Open Age
Sales Representative or Technical Manager to be advised on our
range of affordable UNIX system, NetWare LAN, and Internet
support alternatives.  Please note that Open Age is contractually
bound to deliver priority response on to our Help-Desk customers,
but will make every effort to assist in a timely manner.  If you
would like additional information, send e-mail to [log in to unmask]
or [log in to unmask] for personal assistance.
 
                 --------------------------------
 
Open Age welcomes feature suggestions about Mailback (c).  If you
have comments or would like to offer input, please send e-mail to
[log in to unmask]
 
If you are interested in a setting up an automated Mailback (c)
system, simply send e-mail to [log in to unmask], or call us direct
at 1-800-220-OPEN (6736).