Contact Lsoft and ask to speak to their contracts folks. They need to go over what you have vs what is going on. This is less tech support than a licensing/authorization matter. It may be that "permanent" no longer exists as of your upgrade (although I'm pretty sure that is what my system was too). At any rate, contracts (or sales & marketing or whatever) should be able to answer these questions.
________________________________________
From: LISTSERV List Owners' Forum <[log in to unmask]> on behalf of Ron Beatteay <[log in to unmask]>
Sent: Thursday, November 30, 2017 11:03 PM
To: [log in to unmask]
Subject: Re: List Down
Hi all,
The problem I'm experiencing now is with the LSoft front
office. I identified my problem as an expired license when
it should not have expired. I have a permanent license. But
they are telling me that I still need a consulting SOW that
will cost $1000.00 to fix the problem. How difficult is it for
them to send me a new license key that won't expire, like
the one I bought 15 years ago? I can install that myself.
Any good advice out there?
Ron Beatteay
On ýWednesdayý, ýNovemberý ý29ý, ý2017ý ý05ý:ý21ý:ý46ý ýAM, Ron Beatteay
[log in to unmask]<mailto:[log in to unmask]>
wrote:
Here's something I didn't see before,, I logged into my listserv
interface and I see this:
"Your LISTSERV license has expired. You can no longer use LISTSERV
unless you renew your license. Contact L-Soft<http://www.lsoft.com/contact/contact.asp> to renew your license."
When I originally bought the 5 point license I ran back in 2003 or so, it
was a perpetual license, and I ran it for years, without any service contract.
It just worked, no problems. Then in 2014 we upgraded the software to
deal with the D-Marc issue. Why it's showing an expired license now I
don't know,, it always said it was a perpetual license.
Ron Beatteay
On ýTuesdayý, ýNovemberý ý28ý, ý2017ý ý01ý:ý21ý:ý30ý ýPM, k p <[log in to unmask]> wrote:
You need to read the LISTSERV(tm) log file, starting just after the last time everything worked correctly. Or maybe just the most recent portion, including the time period when you conducted your testing. First you have to find the error message, then you figure out how to correct the problem.
On 11/27/2017 7:43 PM, Ron Beatteay wrote:
Greetings,
I run a listserv using LSoft software for my church, I have a 5
point license. I've had it for years. It's not *official*, it's just
something I've been doing on the side to create an online
community to share with as we have members all over the
world.
We upgraded to Listserv 16.0 a couple years ago, but recently,
as of May, it just stopped distributing emails. I can still log into
the interface, post an email and it will say that it's was success-
fully sent, but then nothing will appear in the archives, and
nothing appears in my inbox.
I'd like to get the problem resolved,, my question is: Is there
a checklist of things I can check here on my end first before
getting tech support from LSoft involved? It just might be some-
thing simple. Money is tight so I'd like to check it out myself first,
if possible. I have ftp access to the server and all the files and
folders. I don't want to play with anything there yet without some
good advice.
I get error reports sent to me from the listserv saying that
subscribers with Yahoo addresses failed to get delivered.
Also, no test messages are appearing in the archives either.
Also I tried using my gmail address to send tests to the list,
and nothing shows up.
Again, if there's a checklist of things I can review first that may
help I'd like to try that.
Thanks,
Ron Beatteay
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