>In an attempt to add a person to her list, a list owner at my site
>inadvertently changed her own name to the name of the would-be subscriber.

The proper command for her to issue to the LISTSERV in question is:

        REGister Firstname Lastname

-jwgh

--
"It is a wondrous human characteristic to be able to slip into and out
of idiocy many times a day without noticing the change or accidentally
killing innocent bystanders in the process."
         - Scott Adams, /The Dilbert Principle/