As others have said, the first two or three steps, depending how one counts,
are:

1. _Open_ the appropriate e-mail message (not just preview).
2. _View_ (in the message's window, not the overall Outlook window).
3. _Options (on the View menu).

The next question is: how to get the exact text from the "Internet headers"
pane in the View|Options window, into an e-mail back.  The user, we were
told, was particularly obtuse.  So he or she may have to be told also how to
do this, so as not to rely on his or her reading or handwritten copying of
the headers:

4. _Select_ the text in the "Internet headers" pane.  There are two easily
understood ways to do this:
        a) right-click in the pane, and then choose "Select all."
        b) put the cursor at the very beginning or end of the headers, click
there, then hold down the shift-key while scrolling to the other end of the
headers.
(There are others, e.g., with the control-end/control-home keys, but why
confuse the Outlook user?)

5.  After the text of the headers is all selected (highlighted), then
right-click and choose "Copy."

6. Then, in some other handy application (Notepad, Textpad, Ultraedit, Word,
heck, even in a new e-mail message) "Paste" (o.k., "Edit|Paste") the text.

Michael Trittipo
Minnesota State Bar Assocation
Minneapolis, Minnesota
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