I'm also getting complaints from AOL users.  After talking to AOL at this number
I was told mail coming from my listserv at listserv.corvettemuseum.com is
hitting the bit bucket because:

- Mail is originating at a pop3 user account, dialup. (They consider this spam)
- Mail has too many BCC's in it. (again spam)
- PTR was not working, but mysterioly started working while I was talking to
them.  This was set up before the server was set up months ago....
- Mail left listserv.corvettemuseum.com and was routed through another server
before it arrived at AOL.

They did not resolve my problem.  They wanted to look at it and will call me
back tomorrow.

I'll keep you all informed.

Glenn
Team NCM http://www.corvettemuseum.com


James Walker wrote:
>
> I found an AOL help phone number, (703) 265-4670, that system administrators
> can use to report problems they are having sending email to AOL subscribers.
> You leave a message and a technician will call you back.  The AOL tech told
> me that the connection process with AOL includes a reverse DNS lookup.  If
> you do not have a "PTR" record for your server's IP address to domain name,
> AOL will not allow the connection. This seems to be a very common problem.
> You can check your PTR record from a Win/NT (Not 95/98) system. From the NT
> command prompt, enter the NSLOOKUP command and the IP address of your
> LISTSERV server:
>
>   NSLOOKUP xxx.xxx.xxx.xxx
>
> The command should display the domain name and address of your LISTSERV
> server.  If it does not, then you need a PTR record.  I called our ISP and
> they created one for us.
>
> The AOL tech was very polite and willing to help. You should call them if
> you have a problem or questions.
>
> Jim Walker
>
> -----Original Message-----
> From: LISTSERV list owners' forum
> [mailto:[log in to unmask]]On Behalf Of Adam Bailey
> Sent: Thursday, March 22, 2001 5:26 PM
> To: [log in to unmask]
> Subject: Re: AOL not getting my emails
>
> On 3/22/01 11:24 AM, Lenny Huntley <[log in to unmask]> wrote...
>
> >I am receiving an increasing number of complaints from our AOL customers
> >that they are not receiving the emails that we send out.  We use ListServ
> >with the mail-merge feature to generate daily update emails to our
> >customers.  I have checked the SQL statement and verified that they are
> >included and have checked the bounce log file and verified that they were
> >not bounced.  I  am not really sure what to do.  Is anyone else
> experiencing
> >this same problem?  Does anyone have any suggestions?
>
> http://members.aol.com/adamkb/aol/mailfaq/dropped-mail.html#lists
>
> --
> Adam Bailey    | Chicago, Illinois
> [log in to unmask] | Finger/Web for PGP
> [log in to unmask] | http://www.lull.org/adam/