I did have the manual printed out, and read it, believe it or not! The
section he referred to was about moving subscribers from one list to
another...I wasn't sure if that would meet my needs.  I appreciate all the
help I've been given.

Lisa Coleman
Online Promotions Coordinator
[log in to unmask]
http://www.prevue.com

        -----Original Message-----
        From:   Joe Clark [SMTP:[log in to unmask]]
        Sent:   Friday, September 11, 1998 6:21 AM
        To:     [log in to unmask]
        Subject:        Actually helpful responses

        >From:    Ben Parker <[log in to unmask]>
        >Subject: Re: help with announce only list
        >On Thu, 10 Sep 1998 08:35:19 -0500, Lisa Coleman
<[log in to unmask]>
        >wrote:
        >
        >>I need to subscribe 25,000 people to an announce only list
quietly.  What is
        >>the easiest way to do this?  I have email addresses only in a text
file
        >>format.
        >
        >The bulk-add syntax is documented in the Owners Manual sec 4.3.

        That is no way to answer her question. You can't assume that Lisa
has the
        manual on her computer or even knows how to get it. You should have
simply
        listed the commands she could use-- in other words, you should have
        actually answered her question.

        On the other hand, if you knew a specific URL that would transport
Lisa to
        Owners Manual sec 4.3, you could have provided that. But simply
telling
        someone to go look up a question in a book that person might or
might not
        have is a bit snooty and unhelpful.
        --
                                                Joe Clark
                                           [log in to unmask]
                                    <http://www.interlog.com/~joeclark>