At 09:11 -0400 00-05-18, Wayne T. Smith wrote:
>We have a list used by our clients to report various troubles.
>Subscriptions are closed, with only our trouble-shooters being subscribed.
>
>I'd like to be able to send a message to list contributors that their
>problem report has been received and will be addressed.  This is done
>nicely with POSTACK1, except for one thing:  the list is also used by the
>troubleshooters to discuss problems/solutions, etc.  The troubleshooters
>don't want the POSTACK1 message. Any suggestions (beyond their use of an
>MUA filter)?                       cheers, wayne

I would put your trouble-shooters in a sub-list of the public list (Sub-Lists= keyword). They would receive everything sent to the public list, but would discuss using the sub-list not the public list, thus avoiding the public POSTACK1 message. This would also keep separate archives, which could be interesting if you want to keep track of troubles reported: just count the number of messages sent to the first list. You could also subscribe people to the first list who want to know a problem has been reported but are not involved in their resolution.
--

Jean Bedard
Listserv Manager, Universite Laval
Quebec, Canada        (418) 656-2131 # 4104
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