I found an AOL help phone number, (703) 265-4670, that system administrators
can use to report problems they are having sending email to AOL subscribers.
You leave a message and a technician will call you back.  The AOL tech told
me that the connection process with AOL includes a reverse DNS lookup.  If
you do not have a "PTR" record for your server's IP address to domain name,
AOL will not allow the connection. This seems to be a very common problem.
You can check your PTR record from a Win/NT (Not 95/98) system. From the NT
command prompt, enter the NSLOOKUP command and the IP address of your
LISTSERV server:

  NSLOOKUP xxx.xxx.xxx.xxx

The command should display the domain name and address of your LISTSERV
server.  If it does not, then you need a PTR record.  I called our ISP and
they created one for us.

The AOL tech was very polite and willing to help. You should call them if
you have a problem or questions.

Jim Walker



-----Original Message-----
From: LISTSERV list owners' forum
[mailto:[log in to unmask]]On Behalf Of Adam Bailey
Sent: Thursday, March 22, 2001 5:26 PM
To: [log in to unmask]
Subject: Re: AOL not getting my emails


On 3/22/01 11:24 AM, Lenny Huntley <[log in to unmask]> wrote...

>I am receiving an increasing number of complaints from our AOL customers
>that they are not receiving the emails that we send out.  We use ListServ
>with the mail-merge feature to generate daily update emails to our
>customers.  I have checked the SQL statement and verified that they are
>included and have checked the bounce log file and verified that they were
>not bounced.  I  am not really sure what to do.  Is anyone else
experiencing
>this same problem?  Does anyone have any suggestions?

http://members.aol.com/adamkb/aol/mailfaq/dropped-mail.html#lists


--
Adam Bailey    | Chicago, Illinois
[log in to unmask] | Finger/Web for PGP
[log in to unmask] | http://www.lull.org/adam/