In a message dated 03/21/2000 12:06:13 Heure d'hiver Paris Madrid,
[log in to unmask] writes:

> This can be done on
>  AOL, but the way AOL has things set up it does make it confusing.  If you
>  simply hit the reply key on AOL you will have a blank email in front of you
>  that makes you think nothing has been quoted, when the entire message
>  actually has been quoted.  However, if you just highlight what you want to
>  quote and then hit the reply key, only what you want to quote will be
>  included in the reply.

On AOL, if the user doesn't highlight any part of the original message before
hitting the reply key, there'll be no quote at all in the answer.

Ingrid, forward the following to the AOL member subscribed to your list and
make sure he doesn't hit the forward key instead of the reply key, (from the
AOL offline help):

To use automatic quoting in e-mail responses

1   Open the e-mail message you want to respond to.

2   Highlight the section of text you want to quote to select it.

3   Click Reply (or Forward).

4   Add your response to the quoted material.

           /Nadine