Hello, everybody!

This morning, I received an error report for this subscriber who was 
deleted with this error below:

Last error was: 5.0.0 X-WebTV_Postfix+sws; host

                  storefull-3351.bay.webtv.net[209.240.207.221] said: 554-The

                  incoming mailbox for user xxxxxxxxxxx is full. 554 This

                  person is not able to receive more mail at the present time.

                  (in reply to end of DATA command)

 

This subscriber was deleted without my warning or knowledge until this 
morning as a subscriber uses WebTV service. The list that he was on is a 
heavy volume mailing list (about 20-30 posts per day). Then, when I came 
home from being out for a friend's visit, I got an e-mail from that 
subscriber, he got an e-mail from LISTSERV stated that he had been 
removed from the list. He wrote to [log in to unmask] and 
reported his complaints to me. He yelled at me to please do not remove 
him. I had to apologize to him for that, but I explained to him that the 
LISTSERV received many errors of his "mailbox is full" message and the 
LISTSERV had to delete him. I tested my e-mail by a private e-mail. No 
bounces which was good. I responded him no problem also.

I remembered a couple of months ago, I got the same problem as shown 
above (Last error: part) and I asked him if he could fix that. But he 
said that nothing that he could do about that. He is complaining at his 
service provider which is WebTV.

I wonder is there something I can to exempt him from being deleted from 
being deleted like if LISTSERV gets many errors should be ignored and 
kept him stay as a subscriber which the problem is not the LISTSERV's 
but is a problem on the ISP's end unlike 2 months ago, I received 
"mailbox full" from a female subscriber but I had to ignore because a 
female subscriber's computer was broken. I had to let a female 
subscriber go and she would re-subscribe after she gets a new computer 
which I do not know how long it would take a female subscriber to return 
to a cyberspace. That is a different situation. What I am talking about 
a male subscriber that I described above (WebTV) would NOT be allowed to 
be deleted after numbers of errors found by LISTSERV?

Thank you.

John :)


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