Hello everyone,

Just a quick heads up for any list owners who have subscribers using a
Netzero.com email address.

Netzero in all their wisdom has apparently decided to return all the
email in a users mailbox to the original sender after 6 months of inactivity
(they call it Stale mail).

I was recently treated to a barrage of returned emails (all the announcements
I sent to our list members over a period of more than 1 year).

I contacted the folks at Netzero to let them know about my feelings on this
policy and was told there is nothing that can be done about it and that
nobody else had complained.  Hmm.

I explained that any mail tagged as BULK surely did not need to be returned
a year later and that our list members would not even know who the person
was since they did not email them directly.  I ran into a brick wall.

As a result we will no longer allow new users to subscribe to our service with a Netzero
address.

Perhaps some of you would have better luck explaining the effect of this policy
to the folks at netzero.

Below is a copy of a recent reply from the Netzero tech support
folks regarding this issue along with their email address.

In our case blocking the address is not an option since the users return address
is shown.  Perhaps those of you who have the list address as the return can block
the server before you get a taste of this.

Hope this helps someone.

Regards,

Brent

Netzero reply and contact follows:

There was much more useless back and fourth
discussion but I just included the final
resulting response.
_____________________________________

>Subject:
>Thank you for contacting Customer Support.
>
>I did read your E-mail and I apologize if it sounded like a form letter but there is no way for us to stop the return. All >you have to do is block the address [log in to unmask] since every message that is returned comes from that >address. There is no way we can set up our servers not to returned bulk mail. I did talk with my management and this is >the only possible solution.
>
>[log in to unmask]
>