On Tue, 17 Mar 1992 21:04:41 +0100 Eric Thomas said:
>On Tue, 17 Mar 1992 14:24:44 EDT Paul Hyland <PHYLAND@GWUVM> said:
>
>>Is there any way to avoid sending  that note to everyone? It provides no
>>useful information,  and can only  confuse users and possibly  make them
>>think  that there  is  a  problem --  especially  users unfamiliar  with
>>messages from IBM mainframes.
>
>The note provides useful information: it indicates that the file has been
>sent. If the file is large, this may avoid having the user order it again
>and again for lack of any reply. If  you don't want the note, you can ask
>not to get it, but the syntax  for doing that will be even more confusing
>than the note could ever be.
>
The note is certainly useful, but I agree it's confusing.
How about adding text to the note stating that the file will arrive later
under separate cover?
 
I have 1300 users who are on BITNET, but receive
mail only on their PC's.  Most have never seen an IBM mainframe.
The current wording does confuse them the first time
they encounter it.  Invariably they will call me reporting that the file
they ordered must have been lost by my gateway, since they have a
confirmation that the file was sent, but it's not in their cc:Mail
mailbox yet.
 
Beth Stubbs