I've seen them too.  I just did a

http://www.HOTMAIL.COM/

and navigated to:

http://www.HOTMAIL.COM/cgi-bin/dasp/fm_shell.asp?head=Contacting+Us&conten
t=contact_hotmail&back=svcs&from=svcs

Looks like mailto:[log in to unmask] will respond with add'l
instructions.  I've just done so and have included the results so that
all subscribers won't do so ...

From: [log in to unmask]
Received: (from daemon@localhost) by r02n07.cac.psu.edu (8.8.7/8.6.12) id
KAA140990 for [log in to unmask]; Sun, 7 Mar 1999 10:19:03 -0500
Received: from cs1.hotmail.com ([207.82.250.115]) by r02n07.cac.psu.edu
(8.8.7/8.6.12) with ESMTP id KAA217002 for <[log in to unmask]>; Sun, 7
Mar 1999 10:19:02 -0500
X-PH: V4.1@r02n07
Received: (from root@localhost)
        by cs1.hotmail.com (8.9.3/8.9.3) id GAA23512
        for [log in to unmask]; Sun, 7 Mar 1999 06:53:09 -0800 (PST)
Date: Sun, 7 Mar 1999 06:53:09 -0800 (PST)
Message-Id: <[log in to unmask]>
To: [log in to unmask]
Subject: support

Thanks for contacting MSN Hotmail, the world's largest provider
of free, Web-based e-mail. So that we can help you quickly, click
on the e-mail link below that best matches your question, and send
the resulting e-mail to us without putting anything in the body
(leave the message blank). We'll e-mail you the answer to your
question, and in many cases you will get your response in less
than 5 minutes!  Please note that you will not receive a reply if
you respond directly to this message.

Tip: Save this e-mail! Then, the next time you have a question,
you won't have to e-mail us again; you can just open this e-mail
and click on the appropriate link.

Hotmail has comprehensive online help available to you. For more
information on Hotmail features, functions, and issues, you can
click the Help Center option on the Navigation Bar.

If you would like to report a bug or specific error with your
MSN Hotmail account, please use our bug reporter. To get to our
bug reporter, click on "News & Links" on the navigator bar. Click
"Report A Bug." Fill in the information you are asked for.


LOGIN/PASSWORD ISSUES

Lost or Forgotten Password:                  [log in to unmask]
Invalid Login or Password:                   [log in to unmask]
For Help Changing Passwords:                 [log in to unmask]


OPEN/CLOSE/CHANGE YOUR MSN HOTMAIL ACCOUNT

How To Create New Login Name/Account:        [log in to unmask]
The Format of a Hotmail address:             [log in to unmask]
Update Personal Info./Change Login Name:     [log in to unmask]
Why Hotmail Asks For Personal Info:          [log in to unmask]
Changing Hotmail Preferences/Options:        [log in to unmask]
How To Close a Hotmail Account:              [log in to unmask]


HOTMAIL TERMS OF SERVICE ENFORCEMENT


Please send full documentation to:           [log in to unmask]


HELP WITH MSN HOTMAIL FEATURES

Compose/Send/Reply/Forward/cc:/bcc:          [log in to unmask]
Help on How to Check/Read your Hotmail:      [log in to unmask]
Help with Folders/Block Sender/Filters:      [log in to unmask]
Save/Print/Drafts in Hotmail:                [log in to unmask]
Help with Hotmail Reminders:                 [log in to unmask]
Address Book/Aliases/Nicknames:              [log in to unmask]
Hotmail Member Directory/E-mail Lookup:      [log in to unmask]
Help with Attachments in Hotmail:            [log in to unmask]
Mail Received/Sent Mail Notification:        [log in to unmask]
Deleting Hotmail Messages/The trash:         [log in to unmask]
Using Hotmail to access POP Mail:            [log in to unmask]
Help with Hotmail Signatures:                [log in to unmask]
Dictionary/Spell Check/Thesaurus :           [log in to unmask]
Information about Classifieds2000:           [log in to unmask]
About E-mail Greetings on Hotmail:           [log in to unmask]
WebCourier Issues:                           [log in to unmask]


MAIL OR ACCOUNT PROBLEMS

Cookies or Intrusion Logged:                 [log in to unmask]
Bounced Mail & the Mailer Daemon:            [log in to unmask]
Account Size Issues:                         [log in to unmask]
Domain Blocks:                               [log in to unmask]
The Speed of Hotmail:                        [log in to unmask]
Misdirected E-mail Received:                 [log in to unmask]
Mail Disappearing/Never Arriving:            [log in to unmask]
Multiple Messages Being Sent:                [log in to unmask]
WebTV compatibility Issue:                   [log in to unmask]
Mail list subscription problems:             [log in to unmask]
General Browser Capabilities:                [log in to unmask]
DNS Entry Problems:                          [log in to unmask]
Common POP errors:                           [log in to unmask]
Common Server Warning Messages:              [log in to unmask]


OTHER TOPICS NOT COVERED ABOVE

Advantages of Hotmail Free Web Based Mail:   [log in to unmask]
Information on Virus Scan:                   [log in to unmask]
Advertising Tag on Bottom of E-mail Sent:    [log in to unmask]
Hotmail's Telnet Policy/Text Base Browsers:  [log in to unmask]
Creating Links in your Messages:             [log in to unmask]
Frames vs. Non-Frames:                       [log in to unmask]
E-mail Time Stamps:                          [log in to unmask]
Homepages and Hotmail:                       [log in to unmask]
Welcome Page/Logout Screen:                  [log in to unmask]
Contacts to Some of our Partner Links:       [log in to unmask]
Security issues on the Hotmail Site:         [log in to unmask]
Where to send us your thoughts:              [log in to unmask]


MSN HOTMAIL PREMIUM SERVICES

Hotmail is not currently accepting new signups for premium services.  If you
have previously signed up please choose the document below for more
information.

Hotmail POP Access Settings:                 [log in to unmask]