I am hoping this was a simple "glitch"! As I read the headers,
UKANVM distributed a message intended for a TQM-L subscriber at
TOWSON.EDU. The message was routed to JHUVM which in turn, sent it
on to UK who didn't know what to do with it and sent it back to JHUVM
who immediately bounced it back to UKANVM!!
All that said, I don't have a clue as to why it all happened and/or
what I should do about the poor subscriber at TOWSON.EDU. Comments??
. . . Phil---
------- Forwarded Message Follows -------
Date: 16 Apr 1993 19:54:08 -0500
From: BITNET list server at UKANVM <[log in to unmask]> (1.7f
)
Subject: TQM-L: error report from UKNET.AC.UK
To: Phil Endacott <[log in to unmask]>
The enclosed mail file, found in the TQM-L reader and shown under the spoolid
4490 in the console log, has been identified as a possible delivery error
notice for the following reason: mail origin is listed in "Filter=" list header
keyword (or its default value for TQM-L).
------------------------ Message in error (120 lines) -------------------------
Received: from JHUVM.HCF.JHU.EDU by UKANVM.CC.UKANS.EDU (Mailer R2.10 ptf000)
with BSMTP id 1505; Fri, 16 Apr 93 19:52:38 CDT
Received: from JHUVM (NJE origin JHUSMTP@JHUVM) by JHUVM.HCF.JHU.EDU (LMail
V1.1d/1.7f) with BSMTP id 2619; Fri, 16 Apr 1993 20:52:00 -0500
Received: from ben.uknet.ac.uk by JHUVM.HCF.JHU.EDU (IBM VM SMTP V2R1) with TCP;
Fri, 16 Apr 93 20:51:58 EST
Received: from uknet.ac.uk by ben.uknet.ac.uk id <[log in to unmask]>;
Sat, 17 Apr 1993 01:51:24 +0100
From: [log in to unmask]
To: TQM-L <[log in to unmask]>
Subject: Delivery Report (failure) for [log in to unmask]
Message-Type: Delivery Report
Date: Sat, 17 Apr 1993 01:51:24 +0100
Message-ID: <"ben.uknet..352:17.03.93.00.50.57"@uknet.ac.uk>
Content-Identifier: Re: Deming # 11
------------------------------ Start of body part 1
This report relates to your message: Subject: Re: Deming # 11,
To: Multiple recipients of list TQM-L <[log in to unmask]>
of Sat, 17 Apr 1993 01:50:53 +0100
Your message was not delivered to [log in to unmask]
for the following reason:
Incompatibility between two sites on the route of the message
(please contact local administrator)
Authorisation failure at site 'uknet.ac.uk' for recip
[log in to unmask] Reason: 'You are not authorised for
this route: (policy block, imta (unset unset) sender (unset
unset) omta (unset unset) recip (unset unset))'
***** The following information is directed towards the local administrator
***** and is not intended for the end user
*
* DR generated by: mta ben.uknet.ac.uk
* in /PRMD=UK.AC/ADMD=GOLD 400/C=GB/
* at Sat, 17 Apr 1993 01:50:57 +0100
*
* Converted to RFC 822 at uknet.ac.uk
* at Sat, 17 Apr 1993 01:51:24 +0100
*
* Delivery Report Contents:
*
* Subject-Submission-Identifier: [/PRMD=UK.AC/ADMD=GOLD
400/C=GB/;ben.uknet..352:17.03.93.00.50.53]
* Content-Identifier: Re: Deming # 11
* Subject-Intermediate-Trace-Information: /PRMD=UK.AC/ADMD=GOLD
400/C=GB/arrival Sat, 17 Apr 1993 01:50:53 +0100 action Relayed
* Subject-Intermediate-Trace-Information: /PRMD=UK.AC/ADMD=GOLD
400/C=GB/arrival Fri, 16 Apr 1993 19:29:28 +0100 action Relayed
* Content-Correlator: Subject: Re: Deming # 11,
* To: Multiple recipients of list TQM-L <[log in to unmask]>*
Recipient-Info: [log in to unmask],
* /RFC-822=E2PYSOU(a)FRE.TOWSON.EDU/PRMD=Internet/ADMD= /C=us/;
* FAILURE reason Unable-To-Transfer (1);
* diagnostic No-Bilateral-Agreement (17);
* last trace (ia5 text (2)) Fri, 16 Apr 1993 19:29:28 +0100;
* converted eits ia5 text (2);
* supplementary info "Authorisation failure at site
* 'uknet.ac.uk' for recip [log in to unmask] Reason: 'You
* are not authorised for this route: (policy block, imta (unset
* unset) sender (unset unset) omta (unset unset) recip (unset
* unset))'";
****** End of administration information
------------------------------ Start of forwarded message 1
Received: from jhuvm.hcf.jhu.edu by ben.uknet.ac.uk via EUnet with SMTP (PP)
id <[log in to unmask]>; Sat, 17 Apr 1993 01:50:54 +0100
Received: from JHUVM.HCF.JHU.EDU by JHUVM.HCF.JHU.EDU (IBM VM SMTP V2R1)
with BSMTP id 7047; Fri, 16 Apr 93 15:38:36 EST
Received: from JHUVM.HCF.JHU.EDU (NJE origin LISTSERV@JHUVM)
by JHUVM.HCF.JHU.EDU (LMail V1.1d/1.7f) with BSMTP id 7044;
Fri, 16 Apr 1993 15:38:35 -0500
Date: Fri, 16 Apr 1993 12:29:28 CST
Reply-To: TOTAL QUALITY MANAGEMENT IN HIGHER EDUCATION <[log in to unmask]>
Sender: TOTAL QUALITY MANAGEMENT IN HIGHER EDUCATION <[log in to unmask]>
From: Stefan Stackhouse <[log in to unmask]>
Subject: Re: Deming # 11
To: Multiple recipients of list TQM-L <[log in to unmask]>
I N T E R O F F I C E M E M O R A N D U M
Date: 16-Apr-1993 11:37am GMT
From: Steve Stackhouse
STACKHOUSES
Dept: Business
Tel No: 665-3510
TO: Remote Addressee (
_BLUE::"UUCP%""[log in to unmask]""" )
Subject: RE: Deming # 11
Comment on Deming #11 - "eliminate MBO, etc, substitute leadership":
I seem to recall that when MBO first came out, the objectives were supposed
to have been developed through a collaborative, participative team process.
It didn't take long for it to degrade into objectives being autocratically
and arbitrarilly imposed from the top down. Let's hope that TQM doesn't
suffer a similar perversion!
There is nothing wrong with a team collectively deciding upon and
committing to some objective. What else do you call it when a team
resolves to try to improve a process? There is also nothing wrong with a
team identifying benchmarks and measuring their performance against them.
Deming's point is that the objectives, goals, benchmarks, and standards
should be developed by the teams from the bottom up, rather than being
imposed upon them from above. His point is also that these should be
continuously higher moving targets.
Stefan Stackhouse
Dean of Finance & Operations
Hutchinson Community College
Hutchinson KS
------------------------------ End of forwarded message 1
--
=-=-=-=-=-=-=-=-=-=-=-=-=-PHIL ENDACOTT (PE38)=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
|*| Facilities Operations | <[log in to unmask]> |*|
|*| Lawrence, Kansas 66045 | <[log in to unmask]> |*|
|*| FAX: 913-864-4707 | <[log in to unmask]> |*|
|*| WORK:913-864-3204 | Co-Owner: TQM-L, LDBASE-L, JANITORS |*|
=-=-=-=-=-=-=-=-=-=-=-=-=THE UNIVERSITY OF KANSAS=-=-=-=-=-=-=-=-=-=-=-=-=-=
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