Below are the instructions that I've received from AOL, and that have
helped _some_ AOL users that I shared them with. Maybe it will help
you. Good luck.

Francoise

========== Instructions provided by AOL Tech Support ============
To determine and resolve the issue, please follow the steps below:

A. CHECK THE MAIL CONTROLS
B. CHECK THE SPAM FOLDER
C. ADD THE SENDER ON THE ADDRESS BOOK

A. CHECK THE MAIL CONTROLS
Please verify that the Mail Controls is not blocking the sender's
screen name, e-mail address or domain.

NOTE: You need to be signed on to a Master Screen Name or a Screen
Name on a General Access category to adjust the Mail Controls. A
Master Screen Name is the first screen name you created for this
account and any screen name you have assigned Master Screen Name
status at AOL Keyword: Names.

1. On the AOL toolbar, click the MAIL menu, then click BLOCK UNWANTED
MAIL. You can also go to AOL Keyword: Spam Controls.
2. Select the Screen Name you wish to adjust from the drop-menu at
the top of the Mail and Spam Controls window. For Screen Names on a
General Access category, you can only adjust the Mail Controls for
that Screen Name itself.
3. Click Customer Sender List link.
4. Select for the Screen Name, e-mail address, or domain that you
would like to unblock on the list of e-mail addresses you have
blocked, then click REMOVE.
5. Click SAVE.
6. Click SAVE on the Mail and Spam Controls window.

B. CHECK THE SPAM FOLDER
Check your Spam Folder to ensure your spam filters have not caught
any mail incorrectly.

1. On the AOL toolbar, click MAIL, then select SPAM FOLDER.
2. If you see any e-mail that came from the sender, select it, then
click THIS IS NOT SPAM. AOL will now look for similar mail and make
sure to place them in your inbox.

C. ADD THE SENDER ON THE ADDRESS BOOK
1. On the AOL toolbar, click MAIL, then select ADDRESS BOOK.
2. Click ADD.
3. Type the information under the Contact, Home, Work, or Details
tabs, and when you have finished, click SAVE.

================================================================