Is this instance running on Windows or *nix? Are you relaying emails through an external STMP server? If so, what do the logs on that server show? Are there other lists, working as intended, or is this the only list? Are *all* subscribers reporting a non-receipt?



Cheers,



--

David

UCF emails are public record.



> -----Original Message-----

> From: LISTSERV Site Administrators' Forum [mailto:[log in to unmask]]

> On Behalf Of Glenn Eichel

> Sent: 18 October, 2018 13:50

> To: [log in to unmask]

> Subject: Message sending issue

>

> I am working on an issue that has me stumped. A list owner sent a

> message through a list. The list history report shows that the message

> was sent. The user, however, reports that the subscribers she contacted

> did not get the message. I've covered the basics, spam folders, send

> permissions. Is there something that I am missing? I still suspect an

> end user issue but want to cover my bases.

>

> Thanks for any help.

>

> ~~~~~~~~~~~~

> Glenn Eichel

> Software Support Analyst, EAST Team

> FirstClass/Portal/Listserv Administrator

> Lecturer, Department of Sociology





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