Pete Weiss wrote: >Can't be done in the B_B. <snip> >Even if they are explicitly told their "old" address, most can't do anything >about that anyways and will STILL need to contact you. It's fine if they contact us, it's just that sometimes I can't figure out what the subscribed address is. And no matter how polite I am, the users usually don't understand that we have no way of knowing what address they subscribed under -- after all, they are getting the newsletter. So, I was thinking that I could say "Forward me your last newsletter and I'll be happy to unsubscribe you." >The standard template that LISTSERV(R) generates to a non-subscriber who >tries to UNSUBSCRIBE is just as valid for your problem identification >procedure w/o the extreme overhead of having LISTSERV(R) create an >individualized email for each of your subscribers. Unfortunately, they *do* get the message and they still can't figure it out. Maybe it's just our users <shrug> Anyway, thanks for the advice. Laura