On Fri, 11 Aug 2000 12:58:57 -0700 John, Laura said: >Pete Weiss wrote: > >>Can't be done in the B_B. > ><snip> > >>Even if they are explicitly told their "old" address, most can't do >anything >>about that anyways and will STILL need to contact you. > >It's fine if they contact us, it's just that sometimes I can't figure out >what the subscribed address is. And no matter how polite I am, the users Welcome to the club. It's only getting worse. >usually don't understand that we have no way of knowing what address they >subscribed under -- after all, they are getting the newsletter. So, I was >thinking that I could say "Forward me your last newsletter and I'll be happy >to unsubscribe you." Well, you might be able to do this if you look at the Received headers. I often find that helps a lot, since that narrows down the hosts involved. > >>The standard template that LISTSERV(R) generates to a non-subscriber who >>tries to UNSUBSCRIBE is just as valid for your problem identification >>procedure w/o the extreme overhead of having LISTSERV(R) create an >>individualized email for each of your subscribers. > >Unfortunately, they *do* get the message and they still can't figure it out. >Maybe it's just our users <shrug> Doubtful. I assume that you also have Probe turned on? Not that it would help in the case, but it would offer a solution in the long run, since the message is sent individually. > >Anyway, thanks for the advice. > >Laura