I am receiving an increasing number of complaints from our AOL customers that they are not receiving the emails that we send out. We use ListServ with the mail-merge feature to generate daily update emails to our customers. I have checked the SQL statement and verified that they are included and have checked the bounce log file and verified that they were not bounced. I am not really sure what to do. Is anyone else experiencing this same problem? Does anyone have any suggestions? Lenny