I had a similar situation with AOL last summer and through the combination of, a) a campaign targeted at our AOL subscribers to make them aware of the problem and get them involved b) several phone calls to AOL tech support c) some assistance with the Auto-Delete option from Adam Bailey this situation has since cleared itself up. I don't think any one effort made a huge difference in itself. But when AOL starts getting the same message from numerous subscribers and then the List Owner contacts them and lets them know the list address is legitimate, something apparently shook loose. Plus keeping your list settings tweaked to keep your non-deliverables down to a minimum helps too. Rather than flooding this list with several emails that flew back on forth regarding this problem, as well as the message we sent to our AOL subscribers, I'll hold off. If you want me to forward these on to your personal account, let me know. Dennis Thaxton Director for Information Systems Naval Media Center [log in to unmask] -----Original Message----- From: Lenny Huntley [mailto:[log in to unmask]] Sent: Thursday, March 22, 2001 12:24 PM To: [log in to unmask] Subject: AOL not getting my emails I am receiving an increasing number of complaints from our AOL customers that they are not receiving the emails that we send out. We use ListServ with the mail-merge feature to generate daily update emails to our customers. I have checked the SQL statement and verified that they are included and have checked the bounce log file and verified that they were not bounced. I am not really sure what to do. Is anyone else experiencing this same problem? Does anyone have any suggestions? Lenny